Site Presentation Manager

Site Presentation Manager

Cairn is seeking a dynamic and experienced Site Presentation Manager to join our team.

Key Responsibilities

• Play a pivotal role in shaping Cairn’s customer journey and site presentation strategy, ensuring that every touchpoint reflects the company’s commitment to excellence, innovation and commercial performance.
• Define and communicate a clear vision for site presentation and customer engagement, supported by a roadmap that elevates Cairn’s market position.
• Create standard operating procedures to drive consistency and efficiency across all processes, ensuring every action is executed with a quality-focused approach.
• Partner with senior leaders in Sales, Marketing and Construction to align strategies, drive collaboration and deliver an integrated customer experience.
• Act as the senior owner of the end-to-end customer journey across B2C, B2B and B2G, embedding consistency while creating tailored experiences for all customers.
• Full financial planning, cost management, and budget accountability for presentation strategy.
• Establish and enforce quality benchmarks for all aspects of presentation, branding, signage and customer-facing environments
• Oversee execution across all live and pipeline projects, ensuring delivery consistency at scale and proactive resolution of challenges.
• Ensure customer needs and expectations are embedded into every stage of the sales journey from pre-launch engagement to after sales care and beyond.
• Embeds brand values into every customer touchpoint and elevates brand perception
• Develop and track key metrics to measure customer engagement impact and presentation effectiveness reporting at SMT and Leadership level.
• Lead transformation initiatives that evolve Cairn’s presentation and customer experience approach ensuring future scalability and industry leadership.
• Conduct research into customer trends, competitor standards and emerging innovations to inform strategy and maintain competitive differentiation.
• Drive initiatives that directly influence sales performance, brand perception and customer satisfaction.
• Identify opportunities to innovate in customer journey delivery, leveraging digital tools, new methodologies and design thinking.

 Experience

• 8+ years’ experience in a senior customer experience or product presentation role.
• Proven people management skills with ability to lead and develop teams at multiple levels.  
• Strong financial acumen with experience in budget planning and cost control.
• Strong project management skills with a proven track record of delivering multi-site programmes.
• Demonstrated ability to conduct and apply market, competitor, and customer research to strategy.
• Experience in construction, real estate or property development is desirable.
• Excellent analytical, problem solving and strategic thinking abilities.
• Exceptional stakeholder management and communication skills, with proven ability to influence at senior level.

Working with Cairn Homes:

At Cairn, we believe it is essential that our employees feel valued and appreciated. We therefore offer above industry average remuneration packages with a comprehensive benefits portfolio that’s ready to support you for whatever life brings.

We are delighted to offer a suite of benefits when you join Cairn which include

• Competitive salary
• Performance related bonus
• Pension scheme with matching contributions
• Full health insurance with Irish Life health
• Annual salary review
• Continuous Professional development (CPD) programme & funding
• Paid maternity & paternity leave
• Free Cairn annual leave days
• Life assurance
• Income protection
• Employee Assistance Programme with VHI
• Tax saver - travel and bike to work
• Culture Committee
• Talent Development Programmes
• Approved Profit Sharing Scheme (APSS)
• Company vehicle (role dependent)

The Cairn purpose is to build sustainable communities where people can thrive.

At Cairn, it’s not what we build, it’s why we build. It’s about putting down a marker that will stand for generations to come. Creating new communities of connection and belonging for an Ireland where people can thrive. Reshaping, redefining, reinvigorating our place in the world. Building for people, progress, and potential. Because when Cairn build, it’s Built For Good.