Customer and Aftercare Operations Administration

Customer and Aftercare Operations Administrator

Reporting in to the Customer Experience Manager, this role will be based in Mespil Road with a requirement to visit sites on an ad hoc basis.

Key Responsibilities:

• Liaise with the customer care team, site and aftercare teams', contractors & suppliers for scheduling aftercare works on residential projects. 
• Successful troubleshooting ahead of scheduled visits to increase customer satisfaction and reduce turnaround time.
• Supporting the coordination, scheduling of subcontractor and maintenance works across multiple large-scale residential developments.  
• Support in scheduling of appointments with our Customers.
• Responsible for generating and issuing weekly and monthly reports, ensuring data integrity and Cairn standards are adhered to.
• Respond and prioritise requests and schedule follow up of works in a timely manner.
• Identify and implement innovations that will improve service delivery.
• Utilisation of the CRM to capture data relating to cases & close out issues once resolved.
• Assist with Customer care overflow when necessary ( Holiday cover/ absenteeism )
• Attend and actively contribute to team meetings.
• Demonstrate continuous efforts to improve operations, decrease turnaround times, streamline work processes and work collaboratively to provide exceptional customer service. 
• Out of Hours work required over Christmas holidays. 

The candidate;

• At least 2 years relevant experience in a similar fast paced customer focused role.
• Understanding and experience in residential property or maintenance role a plus.
• Relevant third level qualification.
• Exceptional team player with experience in fast moving business environment.
• Excellent time management and planning skills, working to tight deadlines, and prioritising workload.
• Exceptional verbal and written communication skills.
• Fully competent in Microsoft office tools.
• CRM platform experience preferred but not essential.
• Ability to develop relationships with the variety of stakeholders from the end customer, construction site teams and multiple departments within the business.
• Organised, methodical, able to work independently, attention to detail, ability to multitask.

Working with Cairn:

At Cairn, we believe it is essential that our employees feel valued and appreciated. We therefore offer above industry average remuneration packages with a comprehensive benefits portfolio that’s ready to support you for whatever life brings.

We are delighted to offer a suite of benefits when you join Cairn which include;

• Competitive salary
• Performance related bonus
• Pension scheme with matching contributions
• Full health insurance with Irish Life health
• Annual salary review
• Continuous Professional development (CPD) programme & funding
• Paid maternity & paternity leave
• Free Cairn annual leave days
• Life assurance
• Income protection
• Employee Assistance Programme with VHI
• Tax saver - travel and bike to work
• Culture Committee
• Talent Development Programmes
• Approved Profit Sharing Scheme (APSS)
• Company vehicle (role dependent)

The Cairn purpose is to build sustainable communities where people can thrive.

At Cairn, it’s not what we build, it’s why we build. It’s about putting down a marker that will stand for generations to come. Creating new communities of connection and belonging for an Ireland where people can thrive. Reshaping, redefining, reinvigorating our place in the world. Building for people, progress, and potential. Because when Cairn build, it’s Built For Good.