Cairn has a unique opportunity for a high calibre Maintenance Coordinator, to work across multiple sites within the Greater Dublin region. Working closely with the Customer Care team, this role supports in resolving a broad range of maintenance issues for our homeowners by delivering an exceptional level of problem solving and customer service. This is a fast-paced position requiring excellent interpersonal skills and strong ability to coordinate technical staff and contractors.

Key Responsibilities:

Responsible for coordinating, scheduling and supervising of subcontractor maintenance works across multiple large-scale residential developments.
Deliver a high level of customer service in interactions with homeowners and site teams to get results.
Interact with homeowners in a knowledgeable, confident and professional manner.
Successful troubleshooting ahead of scheduled visits to increase customer satisfaction and reduce turnaround time.
Respond to reactive requests and schedule follow up of works in a timely manner.
Work within health and safety, quality control and environmental standards and procedures and report non-compliance.
Monitor contract performance in line with Cairn values & actively report on recurring trends in order to drive knowledge share within the teams.
Identify and implement innovations that will improve service delivery.
Utilisation of the CRM to capture data relating to cases & close out issues once resolved.
Attend and actively contribute to team meetings.
Demonstrate continuous efforts to improve operations, decrease turnaround times, streamline work processes and work collaboratively to provide quality seamless customer service.

The Candidate:

Strong maintenance or facilities background with customer service experience essential.
Trade or construction background with experience of building services an advantage.
Excellent interpersonal skills & communication skills both written and verbal.
Strong MS products skills (Excel, Word, etc).
Very organised and self-motivated with a proven ability to work to tight timescales.
Able to work unsupervised and as part of a team.
Meticulous attention to detail

Working with Cairn Homes:

At Cairn, we believe it is essential that our employees feel valued and appreciated. We therefore offer above industry average remuneration packages with a comprehensive benefits portfolio that’s ready to support you for whatever life brings.

We are delighted to offer a suite of benefits when you join Cairn which include;

Competitive salary
Performance related bonus
Pension scheme with matching contributions
Full health insurance with Irish Life health
Annual salary review
Continuous Professional development (CPD) programme & funding
Paid maternity & paternity leave
Free Cairn annual leave days
Life assurance
Income protection
Employee Assistance Programme with VHI
Tax saver - travel and bike to work
Culture Committee
Talent Development Programmes
Approved Profit Sharing Scheme (APSS)
Company vehicle (role dependent)

The Cairn purpose is to build sustainable communities where people can thrive.

At Cairn, it’s not what we build, it’s why we build. It’s about putting down a marker that will stand for generations to come. Creating new communities of connection and belonging for an Ireland where people can thrive. Reshaping, redefining, reinvigorating our place in the world. Building for people, progress, and potential. Because when Cairn build, it’s Built For Good.

Discipline:	Construction & Operations
Job type:	Permanent
Job ref:	005964
Published:	about 19 hours ago
Expiry date:	11 Mar 2026 11:59