Aftercare Coordinator

Cairn has a unique opportunity for a high calibre Aftercare Coordinator to join our Aftercare team.

This role will be based in Mespil Road 80%, Site Based 20% (onboarding aftercare champs, relationship building, product knowledge, check ins with line manager ).

Key Responsibilities:

• Liaise with the customer care team, site and aftercare teams', contractors & suppliers for scheduling aftercare works on residential projects.
• Liaise with the customer care team, site and aftercare teams', Customers, contractors & suppliers for scheduling aftercare works on residential projects.
• KPI monitoring; Supporting the Aftercare Manager in the  active management of all work orders and KPI performance tracking in line with company objectives.
• Assist in reviewing cases from Customer Care in advance of scheduling works.
• Responsible for coordinating, scheduling of subcontractor maintenance works across multiple large-scale residential developments.
• Successful troubleshooting ahead of scheduled visits to increase customer satisfaction and reduce turnaround time.
• Respond to reactive requests and schedule follow up of works in a timely manner.
• Monitor contract performance in line with Cairn values & actively report on recurring trends in order to drive knowledge share within the teams.
• Identify and implement innovations that will improve service delivery.
• Utilisation of the CRM to capture data relating to cases & close out issues once resolved.
• Assist with Customer care overflow when necessary ( Holiday cover/ absenteeism )
• Attend and actively contribute to team meetings.
• Demonstrate continuous efforts to improve operations, decrease turnaround times, streamline work processes and work collaboratively to provide quality seamless customer service.
• Out of Hours work required over Christmas holidays

Candidate specification:

• 1 - 2 years experience in a similar role
• Construction industry experience desirable (but not essential)
• Proficient in Microsoft suite of products
• Strong prioritisation of work tasks
• Extremely organised
• Ability to work on new systems
• Full clean drivers license preferable (but not essential)

Working with Cairn Homes:

At Cairn, we believe it is essential that our employees feel valued and appreciated. We therefore offer above industry average remuneration packages with a comprehensive benefits portfolio that’s ready to support you for whatever life brings.

We are delighted to offer a suite of benefits when you join Cairn which include

• Competitive salary
• Performance related bonus
• Pension scheme with matching contributions
• Full health insurance with Irish Life health
• Annual salary review
• Continuous Professional development (CPD) programme & funding
• Paid maternity & paternity leave
• Free Cairn annual leave days
• Life assurance
• Income protection
• Employee Assistance Programme with VHI
• Corporate gym membership
• Tax saver - travel and bike to work
• Save as you earn (SAYE) scheme
• Culture Committee
• Talent Development Programmes
• Company vehicle (role dependent)

At Cairn, it’s not what we build, it’s why we build. It’s about putting down a marker that will stand for generations to come. Creating new communities of connection and belonging for an Ireland where people can thrive. Reshaping, redefining, reinvigorating our place in the world. Building for people, progress, and potential.

Because when Cairn build, it’s Built For Good.